FAQs

Return and Exchange Policy

 We do not allow returns and exchanges for hygienic purposes.

  

Mode of Payment

Paypal, Bdo, Paymaya, G-cash, Palawan, Cebuana Lhuillier, M Lhuillier.

You may send us your receipt of payment via email for us to process your order: mermaidcatalogue@gmail.com

 

Shipping Fee

Our fixed shipping rate is Php75 regardless of your location and item quantity.

 

Delivery Time

2-3 days delivery. We’ll process your order once we confirm your receipt of payment.

 

Meet Ups

Meet ups are exclusive in Davao area only. Our payment options include “Meet ups: Davao” and we’ll send you the details once we receive your order.

 

Size Chart

You may click on the item and look for the size chart under the item’s description/details.

 

Physical Stores

We’ve stopped our operations in all of our partner concept stores. All orders should be placed online.